By Andy Chua
SIBU: EVERLY Hotel Bintulu has become the first hotel in East Malaysia to win the
national Best Hotel Excellence Services award in four-star hotel category.
According to a representative of Value Hospitality, Manshor Yusuf, the award was
won last year and is a great achievement for the hotel as it is an award given to
the hotel offering the best services in that category.
Value Hospitality, established in 1990, is a hotel operator and turnaround specialist
currently managing nine hotels in the country, the four-star Everly and Beverly
range and three-star Prescott range.
Speaking at the signing of the Memorandum of Understanding between VH and Times
Skill Development Authority for the implementation of human development courses
at Everly Hotel here yesterday, he said the judging for the award was done by independent
assessors or what was deemed as mystery shoppers from the Ministry of Culture, Arts
Manshor was speaking on behalf of VH Area General Manager, John Augustin.
“Mystery shoppers are assessors who check into hotel unannounced and try out the
facilities of the hotel, make complaints and see how they are handled,” he said.
The award, he said also showed that Sarawakians are capable of service excellence
in the hotel industry. On the company, VH, he said currently employs over 700 professionals
in all properties under its management.
The Group’s expertise also extends to hotel design, construction management and
investment advise. He said that being a fully home grown organization, it is currently
in the process of expanding overseas with various property owners.
“Towards the end of 2004, catering to the phenomenal growth of internet savvy Malaysians,
the Group invested more than RM250,000 to offer free wireless internet access in
the common areas of the hotels,” he added.